About VECTRA International

VECTRA International is committed to improving the lives of workers in global supply chains and empowering the communities they live in. Founded in 2005, we believe in using business as a force for good, driving positive change through ethical and efficient supply chain practices.

Role Description

Brand Representation: You will serve as the frontline representatives of the company. You will embody the brand’s values, tone, and messaging in your interactions with customers, thereby indirectly influencing the perception of the brand.

Customer Feedback Loop: You act as a bridge between customers and the company, providing valuable feedback on customer sentiments, needs, and pain points.

Relationship Building: You will work to build strong relationships with customers through consistent and personalized interactions.

Issue Resolution: You will address customer concerns and issues promptly.

Upselling and Cross-selling: Through attentive listening and understanding of customer needs, you will identify opportunities for upselling or cross- selling additional products or services.

Communication Channel: You will serve as a vital communication channel between the company and its customers. Whether through phone calls, emails, chat support, or social media platforms, you will disseminate important information about products, services, promotions, and company updates.

Working With Sales Manager

• Tidying up the existing database (deleting leads or upgrading to contacts)
• Completing missing data for contacts
• Preparing leads for campaigns
• Buying persona is prepared by the sales manager based on which the you will do research of suitable leads and enters complete data records in CRM.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field preferred.
• Proven experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently with minimal supervision as well as in a team environment.
• Familiarity with CRM systems and helpdesk software preferred.
• Technical aptitude and understanding of software applications is a plus.
• Ability to multitask and prioritize workload effectively.
• Positive attitude, empathy, and a passion for delivering exceptional customer service.

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